Customer Terms & Conditions

Updated: 1st March 2018

 

Please read these Customer Terms and Conditions carefully before you interact with this Website, as these Customer Terms and Conditions will apply to any interaction you make with this Website. If you do not agree to these Customer Terms and Conditions, you must not use our Website and should terminate your session immediately.

 

  1. Overview:
    1. Funeral Choice is an online platform where you can search and contact a funeral director (also referred to as Partners here), to discuss your funeral arrangement needs.
    2. Funeral Choice does not directly offer or supply funeral products or services, nor can these be solely booked through us.
    3. The funeral products and services displayed on Funeral Choice are sold by our Partners and not us, and once you have made contact with your chosen funeral director, it is your responsibility to then abide by any contract, terms and conditions that your chosen partner may require you to.
    4. We are not liable for the services you receive from our partners but please inform us if you encounter a problem or the service you receive falls short of your expectation and we will try to help.
      • If you would like to contact us, you can do so by:
        Email: info@yourfuneralchoice.com
        Phone: 01983 754 387 Post: Funeral Choice, 4 King Edwards Court, King Edwards Square, Sutton Coldfield, B73 6AP

 

  1. Defined Terms

The following terms shall have the following meanings in these Customer Terms and Conditions:

 

  1. Products/Services
    1. All Products/Services shown on the Website are subject to availability and the images and/or descriptions of the Products/Services on the Website are for illustrative purposes only and actual Products/Services may vary from those images and/or descriptions. We require our Partners to ensure that all information provided by them for display on their page of the Website is accurate, complete and not misleading in any way but we cannot verify the information which they provide to us. It will be each Partner’s responsibility to ensure that all of its Products/Services listed on the Website are available and accurately described.
    2. If you are a consumer, you have legal rights in relation to Products/Services that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Booking Terms and Conditions will affect these legal rights.

 

  1. Resolving Issues
    1. We know the funeral is very important to you and we care strongly about your experience and want to ensure we maintain the highest standards possible. If you would like to make a complaint about Funeral Choice, one of our Partners or their Products/Services, please email us at info@yourfuneralchoice.com or write to us at Funeral Choice, 4 King Edwards Court, King Edwards Square, Sutton Coldfield, B73 6AP or call us on: 01983 754 387
    2. Following receipt of a complaint regarding a Partner we will contact the Partner to try and resolve the issue on your behalf. Further or alternatively, if you are unhappy with the Products/Services received from a Partner, you can also:
      • speak to the Partner yourself to try and resolve the issue; and/or
      • leave an honest review on the Website to reflect your experience.
    3. Please do bear in mind that while we will take all complaints about our Partners seriously and do what we can to help you resolve them; we are not responsible to you for the Products/Service which the Partners provide.

 

  1. Liability
    1. Where we have been negligent and/or breached a contractual obligation to you, we will be liable for any loss or damage you suffer as a result, as long as the loss and/or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our negligence or breach of contract, or would have been considered by you and us to be a likely consequence of it at the time we entered into the contract.
    2. We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss of data; or waste of management or office time.

 

  1. Our right to vary these Customer Terms and Conditions
    1. We may revise these Customer Terms and Conditions from time to time in the following circumstances:
      • If there are changes in relevant laws and regulatory requirements;
      • If there are any other changes to our business that reasonably means we need to amend
    2. Every time you use this website, these Customer Terms and Conditions are in force at that time will apply to the interactions between you and us.
    3. Whenever we revise these Customer Terms and Conditions in accordance with this clause 8, we will keep you informed and give you notice of this by stating that these Booking Terms and Conditions have been updated and include the relevant date at the top of this page.

 

  1. General
    1. All communications and notices from you must be sent to Funeral Choice by email at info@yourfuneralchoice.com. You may also contact us at: Funeral Choice, 4 King Edwards Court, King Edwards Square, Sutton Coldfield, B73 6AP. Funeral Choice may communicate and give notice to you via post, phone, email or by posting notices on the Website.
    2. If any of these Customer Terms and Conditions are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
    3. These Customer Terms and Conditions will be governed by and construed in accordance with the laws of England. You and we each agree that the English courts will have non-exclusive jurisdiction over any claim or dispute arising from, or related to, the arranging and/or supply of Products/Services via the Website.

For free advice, contact the Funeral Choice team on 01983 754387

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Request Advice

Call a member of the Funeral Choice advice team on 01983 754387

or complete our enquiry form.

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Funeral Director fees

The price quoted contains the Funeral Director fees for a simple funeral. This includes:

  • Funeral Director fees for meetings, paperwork and running the funeral
  • Collection of the deceased and care prior to funeral
  • Hearse or appropriate vehicle for transport to the funeral
  • Basic coffin

The Funeral Director fees quoted do not include third party costs (often called disbursements). The Funeral Director will guide you through your options. These costs are:

  • Cremation or burial fees
  • Medical certificate for cremation
  • Clergy or officiant fee for conducting the ceremony

In addition to the disbursements you may want to discuss optional costs with your Funeral Director - these could include:

  • Funeral flowers
  • Memorial (venue hire, catering etc)
  • Memorial headstone
  • Orders of service
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What is a Direct Cremation?

A Direct Cremation is an alternative to the traditional funeral. This involves the cremation of the deceased without a funeral service. A Direct Cremation is generally the most economic option because costs of the coffin, preparation of the body, funeral service and expensive transportation are not included. However, many people choose Direct Cremations for reasons other than expense, for example:

  • - Wanting to have a memorial at a different time to the cremation
  • - Expressed desire from the deceased to not have a ceremony
  • - Individuals with relatives who face big physical or geographical challenges in coming together for a ceremony

The prices quoted for Direct Cremations include:

  • All charges, meetings and paperwork for the cremation
  • Collection of deceased and care prior to cremation
  • A simple coffin and urn for the ashes
  • Cremation fees and delivery of ashes to the family
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Attended funeral

This is Funeral Choice’s best estimate of this Funeral Director’s fees for an Attended Funeral, which is where family and friends have a ceremony or service for the deceased person at the same time as they attend their burial or cremation.

This price includes the following:

  • Taking care of all necessary legal and administrative arrangements
  • Collecting and transporting the deceased person from the place of death (normally within 15 miles of the funeral director’s premises) into the funeral director’s care
  • Care of the deceased person before the funeral in appropriate facilities.
  • Providing a suitable coffin
  • Optional viewing of the deceased person for family and friends, by appointment with the funeral director
  • At a date and time you agree with the funeral director, taking the deceased person direct to the agreed cemetery or crematorium (normally within 20 miles of the funeral director’s premises) in a hearse or other appropriate vehicle

In addition to the Funeral Director’s fee, there will be third party costs to consider (sometimes called disbursements) to cover the other aspects of a funeral (such as the crematorium or burial fees). Your chosen Funeral Director will be able to provide these for you.

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Unattended funeral

This is Funeral Choice’s best estimate of this Funeral Director’s fees and the crematorium fee for an Unattended Funeral, which is where family and friends may choose to have a ceremony, event or service for the deceased person, but they do not attend the burial or cremation itself. This is also known as a Direct Cremation.

This price includes the following:

  • Funeral Director's fees
  • Crematorium fee (for an unattended funeral) as selected by the Funeral Director

In addition to this fee, there might be additional third party costs to consider (sometimes called disbursements). Your chosen Funeral Director will be able to explain these for you.

If you wish to attend the funeral, you should view the “Attended Funeral” price instead.

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Why is this price Estimated?

We work hard to ensure the Funeral Director Fees we display are accurate and up to date. However, unlike with our partners, we cannot guarantee this price is correct today.

Funeral Director fees

The price quoted contains the Funeral Director fees for a simple funeral. This includes:

  • Funeral Director fees for meetings, paperwork and running the funeral
  • Collection of the deceased and care prior to funeral
  • Hearse or appropriate vehicle for transport to the funeral
  • Basic coffin

The Funeral Director fees quoted do not include third party costs (often called disbursements). The Funeral Director will guide you through your options. These costs are:

  • Cremation or burial fees
  • Medical certificate for cremation
  • Clergy or officiant fee for conducting the ceremony

In addition to the disbursements you may want to discuss optional costs with your Funeral Director - these could include:

  • Funeral flowers
  • Memorial (venue hire, catering etc)
  • Memorial headstone
  • Orders of service
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Funeral Choice charity donation

To redeem the £20 charity donation all you have to do is select the charity from the dropdown list in the Make Contact form. Once you have confirmed arrangements with that funeral director send us an email to info@yourfuneralchoice.com confirming the service has been arranged. After we receive this email we will make the donation to the chosen charity and confirm back to you.

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