Can you change funeral directors?

coffin with flowers on top

Can you switch funeral directors? Yes, you can.

A funeral director should do their best to arrange the funeral you want, provide emotional support and take good care of the person who has died. If you’re not happy with their service for any reason, you have the right to choose a different funeral director.

Remember that a funeral director is like any other service provider. You’re free to change your mind or shop around for the best option, just like you would with an electricity provider or insurance company. It might feel strange to do so, but you shouldn’t feel bad about it.

Why do people change funeral directors?

Most often, people decide to switch quite early in the process. Perhaps a person died at home and they needed someone to collect the body. Later, when they’ve had time to think, they might change to another funeral director based on other people’s recommendations or their own research.

Other times, people change funeral directors because they’re unhappy with the service they’ve received. Or because they want to save money by switching to a less expensive funeral package.

When can I change funeral directors?

You can change to a different funeral director at any point before the funeral takes place. However, you’ll have to pay for any services that have already been carried out. For instance, you’ll be charged for looking after the body of the person who has died if they’re already in the funeral home’s care.

For this reason, it’s best to change funeral directors as early as possible.

How do I change funeral directors?

It’s quite easy to change funeral directors. Here’s what to do:

  1. Call the funeral director you’d like to switch to. Make sure they’re free to help you arrange the funeral.
  2. Speak to your current funeral director. Tell them you’d like the new funeral home to take over.
  3. Ask what you’ll be charged for the services that have already been carried out. Get this in writing, if possible.
  4. It’s a good idea to tell your new funeral director this has happened, so there’s no confusion.

And that’s it. Your new funeral director should work with your old one to make sure the change goes smoothly.

How to find a new funeral director

Do you want to change funeral directors but don’t know who to choose?

 

We hope we answered your questions about changing funeral directors. For more funeral planning help, visit our advice centre.

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Call a member of the Funeral Choice advice team on 01983 754387

or complete our enquiry form.

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Funeral Director fees

The price quoted contains the Funeral Director fees for a simple funeral. This includes:

  • Funeral Director fees for meetings, paperwork and running the funeral
  • Collection of the deceased and care prior to funeral
  • Hearse or appropriate vehicle for transport to the funeral
  • Basic coffin

The Funeral Director fees quoted do not include third party costs (often called disbursements). The Funeral Director will guide you through your options. These costs are:

  • Cremation or burial fees
  • Medical certificate for cremation
  • Clergy or officiant fee for conducting the ceremony

In addition to the disbursements you may want to discuss optional costs with your Funeral Director - these could include:

  • Funeral flowers
  • Memorial (venue hire, catering etc)
  • Memorial headstone
  • Orders of service
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What is a Direct Cremation?

A Direct Cremation is an alternative to the traditional funeral. This involves the cremation of the deceased without a funeral service. A Direct Cremation is generally the most economic option because costs of the coffin, preparation of the body, funeral service and expensive transportation are not included. However, many people choose Direct Cremations for reasons other than expense, for example:

  • - Wanting to have a memorial at a different time to the cremation
  • - Expressed desire from the deceased to not have a ceremony
  • - Individuals with relatives who face big physical or geographical challenges in coming together for a ceremony

The prices quoted for Direct Cremations include:

  • All charges, meetings and paperwork for the cremation
  • Collection of deceased and care prior to cremation
  • A simple coffin and urn for the ashes
  • Cremation fees and delivery of ashes to the family
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Attended funeral

This is Funeral Choice’s best estimate of this Funeral Director’s fees for an Attended Funeral, which is where family and friends have a ceremony or service for the deceased person at the same time as they attend their burial or cremation.

This price includes the following:

  • Taking care of all necessary legal and administrative arrangements
  • Collecting and transporting the deceased person from the place of death (normally within 15 miles of the funeral director’s premises) into the funeral director’s care
  • Care of the deceased person before the funeral in appropriate facilities.
  • Providing a suitable coffin
  • Optional viewing of the deceased person for family and friends, by appointment with the funeral director
  • At a date and time you agree with the funeral director, taking the deceased person direct to the agreed cemetery or crematorium (normally within 20 miles of the funeral director’s premises) in a hearse or other appropriate vehicle

In addition to the Funeral Director’s fee, there will be third party costs to consider (sometimes called disbursements) to cover the other aspects of a funeral (such as the crematorium or burial fees). Your chosen Funeral Director will be able to provide these for you.

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Unattended funeral

This is Funeral Choice’s best estimate of this Funeral Director’s fees and the crematorium fee for an Unattended Funeral, which is where family and friends may choose to have a ceremony, event or service for the deceased person, but they do not attend the burial or cremation itself. This is also known as a Direct Cremation.

This price includes the following:

  • Funeral Director's fees
  • Crematorium fee (for an unattended funeral) as selected by the Funeral Director

In addition to this fee, there might be additional third party costs to consider (sometimes called disbursements). Your chosen Funeral Director will be able to explain these for you.

If you wish to attend the funeral, you should view the “Attended Funeral” price instead.

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Why is this price Estimated?

We work hard to ensure the Funeral Director Fees we display are accurate and up to date. However, unlike with our partners, we cannot guarantee this price is correct today.

Funeral Director fees

The price quoted contains the Funeral Director fees for a simple funeral. This includes:

  • Funeral Director fees for meetings, paperwork and running the funeral
  • Collection of the deceased and care prior to funeral
  • Hearse or appropriate vehicle for transport to the funeral
  • Basic coffin

The Funeral Director fees quoted do not include third party costs (often called disbursements). The Funeral Director will guide you through your options. These costs are:

  • Cremation or burial fees
  • Medical certificate for cremation
  • Clergy or officiant fee for conducting the ceremony

In addition to the disbursements you may want to discuss optional costs with your Funeral Director - these could include:

  • Funeral flowers
  • Memorial (venue hire, catering etc)
  • Memorial headstone
  • Orders of service
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Funeral Choice charity donation

To redeem the £20 charity donation all you have to do is select the charity from the dropdown list in the Make Contact form. Once you have confirmed arrangements with that funeral director send us an email to info@yourfuneralchoice.com confirming the service has been arranged. After we receive this email we will make the donation to the chosen charity and confirm back to you.

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